Help

If you can't log in it might be because you need to reset your password, please click here to do it.

Errors

I can't open the app, it says something about the Net Framework
In summary, Net Framework is a set of tools for your PC to better execute applications. If you see an error message that mentions Net Framework, it means that you must download an update because yours is old. (https://en.wikipedia.org/wiki/.NET_Framework). It is likely that this error appears if you still use Windows 7.

To download this update, click here https://www.microsoft.com/en-us/download/details.aspx?id=17851.

This Is Not an application, this is just a set of tools of Microsoft Windows. Once installed, our app can work properly :)

Account

General

Why do I get Captchas?
Wattpad has a firewall that might detect you as a robot while you use our app, sometimes a Captcha will appear and you need to complete it successfully in order to keep using the app or it will stop working.
I just download WPD files. How do I get TXT or PDF files?
If you are not getting TXT or PDF files by default you may not be a member or may have disabled the auto-export feature. If you want to get PDF or TXT files, open the reader window, select a story and then click on the export buttons on the bottom of the reader window. A new window will open, just click on the export button of this new window and that's it :) You can then click on the folder button to see your exported story.

You can also configure the auto-export options on the config panel like this:
How do I use the app?
You can watch the video below so you understand how the app works :)

Memberships (Premium)

Where and how can I cancel my subscription?
You can cancel your subscription on the Paypal website.

1. Go to Settings
2. Click Payments.
3. Under "Preapproved payments", click Manage preapproved payments.
4. Select the merchant whose agreement you want to cancel and click Cancel.
5. Click Cancel Profile to confirm your request.
I can't use Paypal!
Even though Paypal is our main option which is automated and integrated into the app, we have other options so if you need them, request them on the support chat or via mail to contacto@nexroom.com
How long does it take for the membership to be activated?
It is usually activated instantly although we have seen a delay of up to 1 minute due to Paypal internal processing. If you see the payment on your account after 5 minutes and you don't have yet your membership, please contact us so we can help.
I already paid, now what?
If it isn't activated within 3 minutes, please write us in the chat indicating your Wattpad Username so we can add the membership to your account :)
How can I get a Membership?
You can choose the subscription plan that suits you -here-

Click on the bottom right floating icon to get help :)
You can also email us at contacto@nexroom.com